PRIVACY POLICY

This privacy policy sets out how ACP Solutions Limited trading as ACP Filling uses and protects any information that you give ACP Solutions Limited when you use this website. ACP Solutions Limited is committed to ensuring that your privacy is protected.

This policy applies where ACP Solutions Limited is acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of processing that personal data.

ACP Solutions Limited will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website, subsequently by using our website, and in agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Personal data that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

The term ‘ACP Solutions Limited’, ‘ACP Filling’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is ACP Solutions Limited, 35 Whitecroft, Nailsworth, Gloucestershire GL6 0NS. Our company is registered in England and the registration number is 03214635. The term ‘you’ refers to the user or viewer of our website.

You can contact us by the various means listed on our Contact Page – please click here

ACP Solutions Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 October 2018.


How we use your personal data

In this section we will set out:
– the general categories of personal data that we may process
– in the case of personal data that we did not obtain directly from you, the source and specific categories of that data
– the purposes for which we may process personal data
– the legal basis of the processing

Usage data. We may process data about your use of our website and services. The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

Enquiry Data. We may process information contained in any enquiry you submit to us regarding goods and/or services. The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

Correspondence Data. We may process information contained in or relating to any communication that you send to us. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact form(s). The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.


Providing your personal data to others

ACP Solutions Limited will not disclose your personal data to any person, company or organisation except as detailed below:

We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

In addition to the specific disclosures of personal data set out in this section, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.


International transfers of your personal data

In this section, we’ll provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

ACP Solutions Limited does not knowingly transfer any personal data to countries outside the EEA.

The hosting facilities for our website are situated in the United Kingdom.

You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We can’t prevent the use (or misuse) of such personal data by others.


Retaining and deleting personal data

This section sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:
Usage Data will be retained for a minimum period of 1 year following date of receipt.
Enquiry Data will be retained for a minimum period of 1 year following date of receipt.
Correspondence Data will be retained for a minimum period of 1 year following date of receipt.
In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria: The period of retention of Usage Data, Enquiry Data and Correspondence Data will be determined based on our legitimate interests, namely the proper administration of our website and business, provision of services and communications with users.

Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.


Your rights

In this section, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under data protection law are:
– the right to access
– the right to rectification
– the right to erasure
– the right to restrict processing
– the right to object to processing
– the right to data portability
– the right to complain to a supervisory authority
– the right to withdraw consent

You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.

You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.

In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

To the extent that the legal basis for our processing of your personal data is:
consent; or that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

You may exercise any of your rights in relation to your personal data by written notice to us, in addition to the other methods specified above.


About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date. A session cookie will expire at the end of the user session, when the web browser is closed.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.


Cookies we use

We use cookies for the following purposes:

Analysis – we use cookies to help us to analyse the use and performance of our website and services.
Cookies used for this purpose are:
gadwp_wg_default_metric Used by Google Analytics Dashboard for WordPress to view Google analytics in WordPress. Expires: session
gadwp_wg_default_dimension Used by Google Analytics Dashboard for WordPress to view Google analytics in WordPress. Expires: session
gadwp_wg_default_swmetric Used by Google Analytics Dashboard for WordPress to view Google analytics in WordPress. Expires: session

Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
Cookies used for this purpose are:
catAccCookies Cookie set by the UK Cookie Consent plugin to record that you accept the fact that the site uses cookies. Strictly necessary. Expires: 30 days


Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/
The relevant cookies are:
_ga A unique ID used for Google analytics to help us improve the website. Expires: 2 Years
_gid A unique ID for a page and is used for Google analytics to help us improve the website. Expires: 24 hours
_gat Used by Google Analytics to monitor requests rate toward their servers and helps us improve the website. Expires: 1 minute


Managing cookies

Most browsers allow you to refuse to accept cookies and delete cookies. The methods for doing this vary from browser to browser, and from version to version. You can obtain information about blocking and deleting cookies from the help pages on your specific browser.

Please note: Blocking all cookies will have a negative impact upon the usability of many websites.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.


Data protection officer

Our Data Protection Officer’s contact details are:
Data Protection Officer
ACP Solutions Limited
Unit 5, Nailsworth Mills Estate, Nailsworth, Gloucestershire GL6 0BS
email: info@acpsolutions.co.uk